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Patio Umbrellas & Market Umbrellas distributed by Lost Bwana Outfitters.

Call Toll Free 1-888-320-1161

Care & Maintenance
(Please read and observe these instructions carefully for a longer lasting life of your umbrella)

Some of the most frequently asked questions about fabrics concern care and cleaning. The good news is that the fabric is designed to be easy to maintain. By following a few simple cares and cleaning steps, the fabric will maintain its good looks for many years.

Cleaning Frequency : No set timetable exists for when fabric should be cleaned, and the local environment has a great deal to do with determining cleaning frequency. Cleaning is required less frequently in a dry environment than in a humid one with heavy foliage. In most environments, a thorough cleaning will be needed every two to three years.

Simple Maintenance : One of the best ways to keep the canvas looking good and to delay the need for deep cleanings is to hose fabrics off on a monthly basis with clear water. This practice will help prevent dirt from becoming deeply imbedded in the fabric and eliminate the need for more frequent vigorous cleanings.

Deep Cleaning : When it's time for a thorough cleaning, it is important to observe the following:

• Always use a mild soap i.e. Ivory Snow, Dreft or Woolite. Never detergent.
• Water should be cold to lukewarm. Never more than 100 degrees.
• Air dry only. Never apply heat to the fabrics.

If you are cleaning the fabric while still on the umbrella, follow these simple steps:

• Brush off loose dirt.
• Hose down.
• Prepare a cleaning mixture of water and mild soap (no detergents).
• Use a soft bristle brush to clean.
• Allow soap to soak in.
• Rinse thoroughly.
• Air dry.

Stubborn Stains: If stubborn stains persist, you can use a diluted chlorine bleach/soap mixture for spot cleaning of mildew, roof run-off or other similar stains. Prepare a special cleaning mixture:

• Four ounces (half cup) of chlorine bleach.
• Two ounces (one-fourth cup) of mild soap.
• One gallon of water.
• Clean with soft bristle brush.
• Allow mixture to soak for up to 20 minutes.
• Rinse thoroughly.
• Air dry.
• Repeat if necessary.

Re-treating the Fabric : As part of the finishing process, the fabrics are treated with a fluorocarbon finish, which enhances water repellency. This finish is designed to last for several years, but must be replenished after a thorough cleaning. Based on test results, we recommend 303 High Tech Fabric Guard™ as the preferred re-treatment product for these fabrics. Fabrics should be retreated after thorough cleaning or after five years of use.

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Shipping :

We have designed a sturdy umbrella for extended life and our solid Frame is much stronger than those frames which are in two pieces and slide together. It's more difficult for us to ship it; however, we will not sacrifice the strength of our frame as some other companies do. We guarantees that we will ship via the best available mode and routing. We take care in our choice of freight carriers to pick shipping partners who have a good track record with delivery of large packages to commercial and residential address alike. We ship FOB Orlando Florida.

We make a strong effort to negotiate the best rates and service for our clients - please note that the construction of our sturdy umbrellas includes a single-piece pole and means that the umbrella, when fully assembled and packed, is shipped in a carton approx 116 inches long and 10 inches square and weighs over 75 lbs. If you select a free-standing base, that carton can weigh from 85 lbs up to nearly 150 lbs. Umbrellas are shipped in 2 cartons - the base in one carton, the completely assembled umbrella in the other carton.

Loss or Damage: The risk for loss for the goods passes to the Buyer at the time goods are delivered to the carrier. Your  umbrella is carefully packed and thoroughly inspected before leaving our warehouse. Responsibility for its safe delivery was assumed by the carrier upon acceptance of the shipment. Customer must file a claim for loss or damage sustained in transit upon the carrier as follows:

(a) External evidence of loss or damage must be noted on the freight bill and signed by the carrier's agent. Failure to adequately describe such external evidence of loss or damage may result in the carrier refusing to honor a damage claim. The form required to file such a claim will be supplied by the carrier.
(b) Concealed loss or damage means loss of damage that is not seen until the umbrella has been unpacked. It is possible that the contents are damaged in transit due to rough handling even though the carton may not show external damage. If you discover damage upon unpacking the umbrella, make a written request for inspection by the carrier's agent within 15 days of the delivery date. Then file a formal claim with the carrier, since the damage is their responsibility.

All cartons and packing materials must be saved. We will render all possible assistance in settling claims. No deductions from payment will be allowed for freight damages or losses.

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Security & Privacy :

We are committed to protecting your privacy when you shop with us.
When you purchase a product online, we collect basic information such as your name, e-mail and mailing addresses, phone number, and your credit card number and its expiration date in order to complete your order. We use this information to confirm your order and to respond to any questions you may have. When required, we also share this information with certain intermediaries (such as shipping companies) strictly to process and ship your order.

In some cases, we may use this information to personalize your future experience with us. In return for making a purchase or registering at our site, we offer to keep you informed of new and ongoing benefits, exclusive sales and promotions and other customer-only benefits. Of course, we will remove you from our email list immediately if you do not wish to be contacted.
We DO NOT share the postal and email addresses of customers with anyone who is unrelated to the process of fulfilling and shipping your order.

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Greencorner Limited Warranty

Greencorner umbrellas are constructed of the finest materials and are rigorously tested for superior performance. We offer the following warranties, subject to terms and conditions, inclusions and exclusions listed below.

Hardwood Frame : 2 year warranty

Fabric : 5-year manufacturers limited warranty on marine-grade fabric.
The color fastness is guaranteed to remain within the standards set under normal conditions of exposure and atmospheric chemical pollution. THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE OF THIS AGREEMENT.

Warranty Policy : THE WARRANTY, IF APPLICABLE, IS LIMITED TO THE REPLACEMENT OF PARTS AND FABRIC FREE OF CHARGE.

1) Greencorner will replace any item that is received by the customer and found to be defective due to workmanship or materials. This replacement upon receipt does not cover damage that is caused by the shipping carrier. We have found that in many cases the defect is not a warranty issue but the result of shipping damage. Carefully inspect all shipments before accepting goods from the carrier. If you have a shipping damage, you must file a damage claim with the carrier. Greencorner will attempt to assist you with any freight claim you may have. Please contact our customer service department for assistance. If you return an item to Greencorner and the returned item is damaged due to shipping or otherwise found to be not covered under the warranty, all costs of repair and shipping will be the responsibility of the customer
2) Failure to follow the given assembly, maintenance and care instructions may void your product warranty.
3) The warranty does not cover damages caused by misuse, neglect, improper assembly, improper operation, inappropriate use of the product, or use of any unauthorized attachments or lack of reasonable maintenance.
4) The warranty does not apply if damage is a result of improper mounting of the umbrella or inadequate base weight restraint for weather conditions. Damage to the umbrella caused by contact with a foreign object, including the ground also voids the listed warranties.
5) The warranty does not apply to damages to the product caused by acts of nature, including but not limited to hurricanes, gales, high winds, tornadoes, sleet, hail, heavy rain, floods, monsoons, fire, and vandalism or accumulated weight on the product caused by water or other material (s).
6) If warrantable damage occurs to the hardwood pole, hubs, ribs or metal fasteners, Greencorner will replace or repair said items at its discretion.
7) Warranty claimant is responsible for all shipping and freight charges incurred by claimant or Greencorner as a result of a warranty claim.
8) Claims must be submitted with original proof of purchase. Warranties outlined above may not be assigned and are available only for the original purchaser of the Greencorner umbrella.
9) If the product is within the warranty period and found to be defective, Greencorner reserves the right, at its sole discretion, to repair, replace or redesign any product that is returned as a result of a warranty claim. If the item was determined to be not under warranty for any reason, the customer agrees to pay for the cost of repair or replacement. All decisions of Greencorner are final.
10) In no event shall Greencorner be responsible for any indirect, incidental or consequential damages arising from the sale or use of these products. This applies both during and after the terms of any warranty that may apply.
11) This warranty and all other terms and conditions are to be interpreted under the laws of the State of Florida in the United States of America. This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state.

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Return Policy :

All returns must be made within 30 days of receipt of product. No returns will be accepted or refunds issued without a prior return authorization number issued by our customer service department. For this reason contact us in writing via mail, email or fax to receive written authorization. Please include the following information when submitting your request to insure quick response: item number, description, reason for return, date of shipment, Greencorner reference number, your name, contact information, billing address.
After we issue the authorization to return, all packages must be shipped prepaid to the address provided and clearly marked with the return authorization number. Greencorner shall not be responsible for items being returned that are lost or damaged in transit. We suggest you use a "traceable carrier" that can provide you with "proof of delivery".

When returning an item for any reason, item MUST be packaged in the original carton. Unless otherwise specified items must be 100% complete.

Refunds, if approved, will be given for the purchase price less the original shipping and handling charge. A restocking charge may apply if the item has been scratched or damaged and is no longer salable as "new".

Refunds are issued within 15 Days of our inspection and approval of returned items.

Refund are not made on products which are special ordered or imprinted on the customers behalf Please refer to our detailed Warranty policy for terms and conditions that may apply.